Payler API
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Server error codes
The list below is exhaustive at the time of writing. However, the server updates constantly, and it should be taken into account that an error that is not listed might occur when writing a client code.
Code
Name
Description
0
NONE
No error
1
INVALID_AMOUNT
Invalid amount of operation
2
BALANCE_EXCEEDED
Exceeded card balance
3
DUPLICATE_ORDER_ID
An attempt to create a payment session with an order ID for which the session has already been registered
4
ISSUER_DECLINED_OPERATION
The issuing bank denied the operation. For detailed information, please contact its support service
5
LIMIT_EXCEEDED
Restrictive conditions on the card are achieved
6
AF_DECLINED
The operation was rejected by the security system. You need to contact support or use a different card
7
INVALID_ORDER_STATE
The operation cannot be performed because the payment is in an invalid state
9
ORDER_NOT_FOUND
Payment session with the specified identifier was not found
10
PROCESSING_ERROR
A common error that occurred while interacting with the processing center of the bank. Please contact support service
11
PARTIAL_RETRIEVE_NOT_ALLOWED
Partial unlocking is not supported (the amount of authorization cannot be changed)
13
GATE_DECLINED
Gateway failure in operation execution. Need to contact support service
14
INVALID_CARD_INFO
Invalid card data specified
15
INVALID_CARDNUMBER
Invalid card number specified
16
INVALID_CARDHOLDER
Invalid cardholder name specified
18
API_NOT_ALLOWED
This Payler API method is not allowed to use from the IP address from which the request was made
19
INVALID_PASSWORD
Access is denied because the password is incorrect
20
INVALID_PARAMS
One of the query parameters has an incorrect value
21
SESSION_TIMEOUT
The time allotted for the payment has expired
22
MERCHANT_NOT_FOUND
Merchant description is not found
24
SESSION_NOT_FOUND
Payment session is not found
25
CARD_EXPIRED
Card expired
26
RECURRENT_TEMPLATE_NOT_FOUND
Template of recurring payments with the specified identifier was not found
27
RECURRENT_TEMPLATE_NOT_ACTIVE
Template of recurring payments is inactive
28
NO_OPERATION_BY_TEMPLATE
Previously, there were no operations on the template
100
RECURRENT_PAYMENTS_NOT_SUPPORTED
Recurrent payments are not supported. To enable this functionality, you need to contact support service
101
EXPIRED_RECURRENT_TEMPLATE
The recurring payment template has expired
102
RECURRENT_TEMPLATE_ANOTHER_TERMINAL
The recurring payment template is registered to another terminal
103
FAILED_UPDATE_ACTIVE_STATUS
Failed to update the activity status of the recurring payment template. Need to contact support service
104
TEMPLATE_ACTIVATION_REQUIRES_BANK_CONF
Activation of the recurring payment template requires confirmation by the bank
105
REFUND_OF_RECURRENT_NOT_SUPPORTED
Returns of recurring payments are not supported by the bank
106
TOO_FREQUENT_RECURRENT_PAYMENTS
Too frequent recurring payments
107
RECURRENT_TEMPLATE_REWRITTEN
The recurring payment template has overwritten
200
PARTIAL_REFUND_NOT_ALLOWED
Partial refund is not supported (it is impossible to return to the buyer part of the amount previously charged off)
201
MULTIPLE_REFUND_NOT_SUPPORTED
Subsequent returns are not supported in the automatic mode. You need to contact support service for their implementation
202
PARTIAL_CHARGE_NOT_ALLOWED
Partial charge is not supported
300
EXPIRED_RETRIEVE_PERIOD
The period of changing the amount of blocked funds has expired
400
INVALID_EXPIRY_MONTH
Invalid month of expiration of the card’s validity period
401
INVALID_EXPIRY_YEAR
Invalid year of the card’s expiration
402
INVALID_SECURE_CODE
Invalid card validity code value
403
INVALID_EMAIL
Invalid e-mail address value
500
CARD_INACTIVE
The card is inactive. It is required to pay by another card or contact the support service of the card issuing bank
501
OPERATION_NOT_SUPPORTED
The operation is not supported by the card. It is required to contact the support service of the card issuing bank
502
DECLINED_BY_CARDHOLDER
The operation was canceled at the request of the cardholder
503
PIN_ERROR
Error processing the PIN code of the card. It is required to pay by another card or contact the support service of the card issuing bank
504
RESTRICTED_CARD
Limited card. It is required to pay by another card or contact the support service of the card issuing bank
505
INVALID_CARD_STATUS
Invalid card status
600
DUPLICATED_OPERATION
Repeated operation. Need to contact support service
601
IN_PROGRESS_ERROR
The request for payment has already been processing
602
PAID_EARLIER
The order was paid before
603
DEAL_NOT_FOUND
No registered operations were found for the specified order ID (the user did not attempt to pay)
604
INCORRECT_OPERATION_TYPE
A operation has an unsupported type for the current operation
605
OPERATION_NOT_TWO_STEP
Impossible to perform the operation as part of a two-stage payment
606
ATTEMPT_NOT_FOUND
No description was found of the payment attempt with the specified identifier. Need to contact support service
607
ATTEMPTS_NUMBER_EXCEEDED
Maximum number of payment attempts exceeded
608
THERE_IS_NEWER_ATTEMPT
A new payment attempt is initiated, the continuation of the old one is impossible
609
EMAIL_ATTEMPTS_NUMBER_EXCEEDED
Maximum number of attempts to send email exceeded
610
CARD_NOT_FOUND
Card is not found
611
CARD_ALREADY_SAVED
This card has already been saved
612
CUSTOMER_NOT_FOUND
User is not found
700
TEMPLATE_NOT_FOUND
Can not create the specified response template
701
RETURN_URL_NOT_SET
The URL of the redirection to the merchant's website is not specified after the payment is made
702
TERMINAL_NOT_FOUND
The merchant's terminal with the specified billing identifier was not found
703
CURRENCY_NOT_SUPPORTED
This currency is not supported
704
RECEIPT_SERVICE_NOT_ENABLED
The cash register service is not connected or is not active. Please contact support service for inclusion
800
THREE_DS_FAIL
3-D Secure authentication on the side of the card issuing bank is canceled, or its execution is impossible due to an error
801
NO_RESULT_OF_3DS
There is no description of the result of an attempt to make a payment that requires 3-D Secure Confirmation. Need to contact support service
802
PREPROCESS_3DS_INFO_NOT_FOUND
Information about the preliminary processing of the 3-D Secure request was not found. Need to contact support service
803
NOT_INVOLVED_IN_3DS
The card used does not support 3-D Secure authentication. You need to pay with a card that supports 3-D Secure technology
804
NOT_INVOLVED_IN_3DS2
The card used does not support 3-D Secure v2 authentication. You need to pay with a card that supports 3-D Secure v.2
900
OPERATION_NOT_ALLOWED_TO_MERCHANT
The operation is not allowed to the merchant (store). Need to contact support service
901
COMPLETED_PARTIALLY
The operation is not complete. Need to contact support service
902
RECONCILE_ERROR
The reconciliation of the totals ended with an error. Need to contact support service
903
DECLINED
The operation was rejected. Need to contact support service
904
TEMPORARY_MALFUNCTION
A temporary problem. Try the operation later
905
UNSUPPORTED_CARD_TYPE
Operations for this type of cards are not supported
1000
EMONEY_REFUND_NOT_SUPPORTED
Refund for payments through the electronic wallet is not supported
1100
CHECKOUT_METHOD_NOT_ALLOWED
Payment method checkout is not allowed for this merchant
1101
OPERATION_NOT_CONFIRMED
Merchant has not confirmed the operation
1102
AMOUNT_LIMIT_EXCEEDED
Maximum transaction amount exceeded
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